Shipping policy

At MotorActive, we’re committed to getting your order to you as quickly and reliably as possible. Please read the details below to understand our shipping process and terms.

Shipping Regions & Restrictions

We currently ship within Australia only.

We deliver to residential and commercial addresses. Please note that we do not deliver to PO Boxes.

Shipping Costs

• Standard Shipping: $25 flat rate for orders under $99
• Free Standard Shipping: Available on orders over $99 (Australia-wide only)

 

Order Processing & Dispatch

• Processing Time: Orders are processed and dispatched within 48 hours of placement (business days only).
• Same-Day Dispatch: Not currently offered.
  
  

Shipping Methods & Delivery Timeframes

We currently offer standard freight shipping only. Delivery estimates below apply after dispatch:

Note: These timeframes do not include the 48-hour processing period.

We currently do not offer:

• Express shipping
  
• In-store pickup
• Click & collect
  
  

Tracking & Notifications

Tracking information will be sent to you via email once your order is shipped.

 

Damaged, Lost, or Delayed Deliveries

If your order is damaged or missing, please lodge a claim via our platform within 48 hours of delivery.

• Our warehouse team will follow up with the freight carrier to investigate and obtain proof of delivery.

• If the issue is confirmed and we’re at fault, we’ll either resend the goods at no cost or offer a full refund.

Note: Once your order has been dispatched, MotorActive is not responsible for delays, damage, or other issues caused by third-party freight carriers. While we work with reliable delivery partners, events outside of our control may impact the delivery of your goods without notice.