We currently accept all major credit and debit cards. PayPal and Afterpay will also be available soon to give you more flexible ways to pay.

Yes. Gift cards, discount codes, and vouchers can be used at checkout if they’ve been purchased through or issued directly by the MotorActive website.

If you need to make a change, please contact our Customer Support team as soon as possible.

We ship Australia-wide. At this stage we don’t offer international shipping.

• Standard Shipping: $25 flat rate for orders under $99
• Free Standard Shipping: Available on orders over $99 (Australia-wide only)

Delivery times vary depending on your location. You’ll receive tracking details once your order has been dispatched.

Once your order is on its way, you’ll receive a tracking link by email.

Returns and exchanges are handled on a case-by-case basis. If you need to return a product, please reach out to our Customer Support team with your order details and we’ll assist you.

If your item arrives faulty or damaged, please contact us right away with your order number and photos of the product. We’ll work with you to resolve the issue as quickly as possible.

Exchanges are considered case-by-case. Please get in touch with Customer Support and we’ll let you know the options available.

Yes. As the authorised Australian distributor of Meguiar’s, Mobil, and ELF, you can be confident all products purchased from MotorActive are 100% genuine.

Some products may carry a manufacturer’s warranty. If you believe you have a warranty claim, please contact our Customer Support team.

No, you can checkout as a guest. Creating an account does make it easier to track your orders and save your details for next time.

Click “Forgot Password” on the login page to reset it. You’ll receive an email with instructions to create a new one.

You can reach us via info@motoractive.com.au or by filling out the contact us form here.

Yes, we do! Our dedicated B2B services are currently managed outside of this website. A new B2B portal is on the way, but in the meantime, you can get in touch to discuss your needs, place orders, or explore partnership options.

Until our B2B portal launches, bulk and wholesale orders can be arranged directly with our team. Just contact us with details of what you need, and we’ll take care of the rest.

We work with a wide range of businesses including retailers, resellers, and trade professionals. If you’re unsure whether we’re the right fit, reach out - we’re happy to chat about your specific requirements.

Minimum order requirements can vary depending on the product. Our team will confirm any MOQs when you get in touch, so you’ll know exactly what to expect before placing an order.

Yes. We provide competitive trade pricing for our B2B partners. Contact us for details tailored to your business and order volumes.